OUR BRAND
Where is Breathe& Bath. based?
We’re based in Montréal, Quebec, Canada, crafting premium self-care products like hand-poured candles designed to elevate your wellness.
Where are Breathe& Bath. candles made?
All of our candles are proudly handmade in Canada using sustainable, locally sourced ingredients.
What makes Breathe& Bath. candles different?
We focus on eco-friendly practices, using natural soy wax, cotton wicks, and phthalate-free essential oils to create cleaner, longer-lasting candles. Every product is crafted with sustainability in mind, offering a luxurious, green experience.
OUR CANDLES
How do I know which candle is best for me?
Browse our scents by mood and purpose (calming, energizing, etc.) to find the right one. For personal recommendations, contact us directly.
Are Breathe& Bath. candles vegan?
Yes, all our candles are 100% vegan and cruelty-free, made with natural ingredients.
Are your candles safe for pregnant women and pets?
We use non-toxic ingredients, but we recommend consulting a healthcare professional if you’re pregnant or have pets with respiratory sensitivities.
What are the benefits of using a cotton wick?
Cotton wicks are eco-friendly and burn cleanly, producing less soot and providing a more consistent, even burn.
Why does my 2oz candle not smell as strong?
Smaller candles offer a subtler fragrance, perfect for small spaces. For a stronger scent, consider our larger candle sizes.
ORDERS & SHIPPING
What is your return/refund policy?
We offer a 21-day return window on unused candles in original packaging. Full details can be found in our Return & Exchange Policy.
How do I cancel an order?
If you need to cancel, contact us within 24 hours. After shipping, orders cannot be canceled.
What are your shipping rates?
Shipping is flat-rate within Canada, with free shipping on orders over a set amount. International rates may vary.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure methods at checkout.
Can I change my shipping address after processing?
Once processed, the shipping address cannot be changed. Contact us immediately if there’s an error.
How do I track my order?
You’ll receive an email with tracking details after shipment. Track your order directly from our Order Tracking Page.
How long will it take to receive my order?
Orders ship within 1-2 business days. Delivery times vary, but most orders arrive within 3-7 business days in Canada.
What if my product was damaged during transport?
Contact us immediately with photos of the damage, and we’ll arrange for a replacement or refund.
Can I return a candle if it doesn’t suit me?
Yes, as long as it’s unused and in the original packaging. Check our Return & Exchange Policy for full details.
Why won’t the carrier leave my package in extreme temperatures?
For safety reasons, carriers won’t leave packages outside in extreme temperatures. Track your order and collect it promptly.
FIND US
Where can I purchase Breathe& Bath. candles?
You can shop exclusively online at www.breatheandbath.com
PROMOTIONS AND REWARDS
Do you offer sales or discounts?
Yes, we offer seasonal promotions. Subscribe to our newsletter for updates and exclusive deals.
Can I combine a discount code with a sale?
Discount codes cannot be combined with sale prices, unless otherwise specified.
How does the Breathe& Bath. Rewards Program work?
Earn points with every purchase and redeem them for discounts. Sign up today through our website!
SUSTAINABILITY & RECYCLING
Do you have a recycling or return program?
Yes! We encourage recycling and offer discounts when you return your empty candle containers at select events or stores.